Primary Seal

Advanced Technology in Windows and Doors

Toronto - 416 739 9545
Western Canada - 1 888-959-3667

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Industry Leading Warranty

Non-Prorated Lifetime Vinyl Warranty

Primary Seal Windows, vinyl windows are warranted against such defects in materials and workmanship that might result in blistering, peeling, flaking, corroding or fading of the vinyl frames and sash members within generally accepted industry standards.

This warranty shall be null and void under the following conditions:

  • Material is damaged during handling or installation
  • Harmful solvents or abrasive cleansers are used on the vinyl frame or sash members.
  • Only if normal cleaning practices are followed periodically
  • Frame or sash members are painted or coated in any way.

Lifetime limited warranty on colored windows and hardware components excluding sash balance, casement and awning hardware.

The above hardware components and colored windows are warranted, as set out in the following pro-rated schedule:

Lapsed TimePrimary SealOwner
Up to 20 years100%0%
Over 20 years10%90%

Primary Seal will replace or repair, at its sole discretion, any hardware component proven to be defective, to the original dealer on a ?no charge? basis. Labor associated with the removal or reinstallation is not covered under this warranty.

Lifetime Limited Insulated Glass Warranty

Primary Seal Windows warrants that the insulated glass window units are covered by a Limited Lifetime Warranty against sealed unit failure, as set out in the following pro-rated schedule. Labor associated with the removal or reinstallation is not covered under this warranty.

Lapsed TimePrimary SealOwner
Up to 10 years100%0%
Over 10 years10%90%

This warranty shall be null and void under the following conditions

  • If the unit is damaged during handling or installation
  • If the unit is subject to undue stress resulting from localized temperature differentials causing excessive tempterature differentials, or from excessive movement or vibration.
  • If the glass panes are damaged in any way, whether as a result of negligence, force of nature or acts of god.

Product Use

This limited warranty applies only in respect to products used strictly for the purpose for which they were intended.

Limited Warranty Limitations

Primary Seal's liability solely and exclusively for repair or replacement, at the option of Primary Seal and under no circumstances will Primary Seal be liable for incidental or consequential charges, such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or to property or any other expense.

Replacement Parts and Repair

Primary Seal reserves the right to discontinue or change any vinyl window currently manufactured. If Primary Seal determines to make a replacement under the terms of this Limited Warranty and exact replacement parts are not available, Primary Seal reserves the right to substitute a part, or parts, of equal quality at its own option. All Warranty replacement parts and repairs must be claimed through your regional dealer.

Exclusion From This Limited Warranty

The following are excluded from coverage under this limited warranty:

  1. The limited warranty stipulated in this document is the only warranty applicable in whole, or in part, and is granted in lieu of any warranties written or oral other wise implied by law or equity and no such warranties shall apply to Primary Seal.
  2. Exposure to sunlight, air pollutants and normal atmosphere conditions may cause all vinyl surfaces to gradually fade, chalk or suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under Primary Seal?s Limited Warranty.
  3. Any defect, malfunction or failure to perform which has occurred because of unreasonable use or lack of necessary maintenance.
  4. Any damage to the window or components thereof, caused by settlement or structural defects of the building in which they are installed.
  5. Any damage caused by wind, hail, lightning or other acts of God, tentional acts, accidents, negligence or exposure to harmful chemicals or pollutants.
  6. Broken glass or torn screen as a result of any cause.
  7. Damage caused by improper handling or installation.
  8. Any Window which has been repaired, modified, or attempted to be repaired or modified by any person other than a duly authorized representative of Primary Seal.
  9. Condensation on windows, which may occur as the natural result of humidity within the house or building area and changes in outside/ inside temperatures, does not indicate a manufacturing defect and would not be included in this limited warranty.
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© 2019 Primary Seal Windows and Doors | Last Updated on Thu Jun 20, 2019